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How We Handle Your Information

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, we collect only what we need to keep your account secure and your…

Data collected for account securityDANA, OVO, GoPay and QRIS payment details handled safelyYour rights to access, update and request deletion
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dewa1000 login How We Handle Your Information
REACH US ANYTIME

How to Contact Us About Your Privacy

Live Chat Open the chat widget in your account lobby or on this site. Our team responds during business hours from Surabaya operations. Average wait time under three minutes.
Email Support Send privacy requests to our data team via your account settings. We acknowledge all requests within 48 hours and respond fully within 30 calendar days.
Account Settings Manage your privacy choices directly: update your contact details, see what data we hold, and request a copy of your information whenever you like.
SECURITY BUILT IN

How We Keep Your Data Safe

Encrypted Transactions

Your DANA, OVO, GoPay and QRIS payment details travel across encrypted channels. We never store full card or bank details after your transaction completes; only a secure token is kept on file.

Password & Login Protection

Your account password is hashed before storage. We monitor for login attempts from new devices and can require extra verification if we spot something unusual.

Data Retention

We keep your account information as long as your account is active. After you request account closure, we retain only what local law requires, usually for seven years for anti-fraud compliance.

Cookie & Tracking

We use cookies to remember your lobby preferences and login session. You can disable cookies in your browser, but some platform features may not work as smoothly.

Third-Party Services

Our live-table streams, slot providers and payment processors may collect limited data to deliver their services. We share only what each service needs; they follow the same privacy rules we do.

Your Access Rights

You can request a full copy of your data, ask us to correct errors, or request deletion where local law permits. Submit requests via support, and we'll respond within 30 days.

Questions About Your Privacy on dewa1000 login

We ask for your full name, email, phone number, date of birth and payment method details (DANA, OVO, GoPay or QRIS account). We also record your device type and IP address to track login activity and spot unauthorized access. This is standard for account security and anti-fraud compliance.

We keep your account data while your account is active. Once you request closure, we retain records for seven years as required by Indonesian financial regulations, then delete them. Payment receipts are archived separately for your withdrawal history and audit trails.

We never sell your personal data for marketing or profit. We may share payment information with our banking partners and fraud-prevention services only to process your DANA, OVO, GoPay or QRIS deposits and withdrawals safely. All partners sign strict confidentiality agreements.

Yes. Head to your account settings, find the privacy section, and select 'Download my data'. We'll prepare a file with your personal details, transaction history, and login records. Download links expire after 14 days. You can request a fresh copy anytime.

Your active account data is archived after closure. We keep it for seven years to meet regulatory requirements, then permanently delete it. Your withdrawal and deposit records stay accessible to you for 12 months after closure; you can export them via account settings.

All payment data is encrypted in transit and at rest. We never store your full bank account or payment app credentials after a transaction completes. Only a secure token is saved so you can withdraw funds quickly without re-entering those details each time.

When we update this privacy policy, we notify you via email and display a banner in your account lobby. You have 14 days to review the changes. If you disagree, you can request account closure before the new terms take effect. Continued use means you accept the update.

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